How billing works
You pay for a space, not for an account. Each space has its own plan, its own number of seats and its own billing cycle, and if you run several spaces you set each of them up separately. What you pay is the plan's price per seat multiplied by the seats you bought; what you get is the quota and features that plan carries.
Everything is at Settings → Billing. Viewing it needs Billing → Read; every button that changes anything needs Billing → Write, and without it the buttons are simply not there.
Plan and seats
The plan decides what the space can do: how many contests and problems it may hold, how many submissions may be evaluated each month, whether features like automation, newsletters or printers exist at all. The full list is in Quotas and limits.
The seats decide how many people may use it. A seat is taken when a member signs in to the space's public site during the billing month, and it is that member's for the rest of that month however often they sign in again. Once every seat is taken, the next member to try gets an error instead of a page.
Two things about seats catch people out:
Removing a member frees their seat immediately. If you filled your seats with an intake that has finished, removing those members releases the seats for new ones.
Administrators do not consume seats. Working in the console is free. But if an administrator is also added as a member and signs in to the public site, that sign-in takes a seat like anyone else's.
Plans are priced per seat per month, and are offered on the recurrences the plan defines — Monthly, Yearly or Usage based. Yearly prices are shown divided out to a monthly figure so you can compare them. Payments are non-refundable.
The billing date is the day you subscribed
Everything counts from the day the subscription started, not from the first of the month. Subscribe on 12 October and your invoices fall on the 12th of each month, and the monthly counters — evaluations, automation runs, AI tokens, email sends — reset on the 12th too. In a month with too few days the anchor moves to the last day.
This is worth knowing before you read a usage figure. "Monthly evaluations" means since the last anniversary of your subscription, not since the 1st.
What the Billing tab shows
Top to bottom: any alerts that apply, three statistic tiles, the billing portal, the current subscription with its quota, and the most recent invoices.
The tiles are Seats used (members counted against the subscription, out of the seats you bought), Next bill (the total of the upcoming invoice) and Next billing date. The last two are hidden on a free plan, where there is no upcoming invoice.
The subscription card is titled with the plan name, the seat count and a status badge — Active, Trial or Cancelled — and its body lists the quota the space currently has.
Alerts you may see
Alert | What it means |
|---|---|
"You don't have an active subscription." | The space has no plan. Choose one to start. |
"This space uses a custom subscription." | Seats were configured for you by hand rather than bought from a plan. It runs until the stated date; you can switch to a published plan at any time. |
"You are on the Free plan." | The space works, with whatever the free plan allows. |
"Your space is in trial mode until date." | See Trial period. |
"Payment method is missing." | A paid plan with no card on file. Add one, or the subscription cannot continue. |
"Your current plan will be cancelled on date." | A cancellation is scheduled; the space works until that date. |
"Your plan change to plan with n seats will take effect on date." | A scheduled change, usually a downgrade, waiting for the period to end. Revert undoes it. |
"Your subscription has an unexpected status." | Get in touch with support; this is not something to fix from the console. |
A custom subscription is one arranged with us directly. It shows "Custom subscription" instead of a plan name, and its quota is attached to the space rather than to a plan.
Status of the space
The space's state follows from the subscription rather than being set by hand, and the sidebar says which one you are in:
Status | Sidebar | Meaning |
|---|---|---|
Active | Nothing | Seats on a current billing period. |
Trial | Amber Trial badge | The subscription is in its trial window. |
Suspended | Red Inactive badge | No seats, or the billing period has ended. |
The badge takes you to Billing if you are allowed to see it, and is a plain message with a tooltip if you are not.
What happens when a subscription lapses
If a billing period ends without renewal, the plan, the seats and the period are cleared. The space drops to zero quota, and every action a quota guards then fails: creating a contest or a problem, evaluating a submission, sending a newsletter, running an automation rule. The space reads as Inactive, and members cannot sign in.
Nothing is deleted. Problems, contests, members, submissions and results all remain exactly as they were, and renewing the subscription restores access to them. Only deleting the space destroys data — see Delete a space.
Where to go next
Changing plan or seats, and how upgrades and downgrades are timed: Change your plan or seats.
Invoices, cards and billing address: Invoices and payment.
What each quota limits: Quotas and limits.
Discounts for schools, universities and charities: Academic plan.
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