Invoices and payment
Your ten most recent invoices are listed at the bottom of Settings → Billing; everything else to do with money — payment methods, billing address, the complete invoice history — is in the billing portal, which the same page links to. The portal is hosted by Stripe, so card details are entered there and never in the console.
Reading the invoice list needs Billing → Read. Opening the portal needs Billing → Write, and the portal card is hidden on free plans, which have nothing to pay.
Open an invoice
Open Settings → Billing.
Scroll to the invoices card. It shows each invoice's number, status, date and amount, and is hidden altogether if the space has never been invoiced.
Click the invoice you want. It opens in a new tab as a hosted document you can read, download or print.
For anything older than the ten listed, click See all, which opens the portal.
What an invoice status means
Status | Meaning |
|---|---|
Paid | Settled. Nothing to do. |
Open | Issued and awaiting payment. |
Draft | Not issued yet; the amount may still change. |
Void | Cancelled and no longer payable. |
Uncollectible | Written off after payment failed. Get in touch if you see this on an invoice you meant to pay. |
Add or change a payment method
Open Settings → Billing.
Find the Stripe billing portal card, captioned "Manage payment methods, billing address, and download all invoices".
Click Open. A one-time link is created and the portal opens in a new tab.
Do what you need to and close the tab; the console is where you left it.
The same portal holds your billing address and company details, which is where to change them if an invoice needs to name a different institution.
If the payment method is missing
A paid subscription with no card on file shows an alert on the Billing tab: "Payment method is missing. Please add payment details to continue your subscription." Its Configure button opens the portal directly on the payment-method step.
Do not leave this. The subscription cannot renew without a card, and when the billing period ends the space loses its seats and quota and goes Inactive — see How billing works.
Who to ask about an invoice
The console does not edit invoices. If an amount looks wrong, or you need one reissued to a different organisation, write to hello@eolymp.com with the invoice number. If you are trying to work out why an invoice changed, the timing rules for plan and seat changes are in Change your plan or seats.
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